How To Message my doctor through the Mayo Clinic patient portal?

Obtaining answers to your important health questions or conveying updates on your conditions often required playing endless rounds of phone tag with doctors’ offices.

However, Mayo Clinic patients now have a direct channel to their providers via secure messaging on the Mayo Clinic Patient Portal.

The portal’s messaging features enable you to send non-urgent inquiries to your Mayo Clinic care team, centering around guidance on medications, test results, appointment needs, or any other aspect of your Mayo treatment plan.

You can elaborate on symptoms, discuss side effects, submit documents or images, and more to paint a detailed picture for your doctor beyond rushed in-person visits.

Providers then respond with clarification, input, and next steps based on portal messages and your electronic health record.

Two-way communication progresses as needed directly through the confines of the portal. You’ll get notifications when the doctor replies, allowing you to conveniently check in for advisories and recommendations.

With its encrypted messaging capabilities, the Mayo Clinic Patient Portal helps you continue the care connection between scheduled visits.

Read on to leverage the portal for posing questions, voicing concerns, and strengthening the treatment relationship with your Mayo Clinic physician team.

Before You Message Your Doctor

Message My Doctor At Mayo Clinic Patient Portal

  1. Log in to your patient portal account.
  2. Look for the “Messages” or “Secure Messaging” section (terminology might vary).
  3. Choose your preferred provider from the listed options.
  4. Start a new message.
  5. Clearly state your reason for contacting your doctor in the message body. Mention any relevant details like symptoms, questions, or concerns.
  6. If applicable, you can attach documents or images for further clarification.
  7. Review your message for accuracy and clarity.
  8. Send the message to your doctor.

Additional Tips:

  • Check message limitations: Some providers might have specific guidelines on message topics or lengths.
  • Urgent medical concerns: Don’t use secure messaging for urgent medical needs requiring immediate attention. Call your doctor or emergency services in such cases.
  • Response time: Allow a reasonable timeframe for your doctor to respond, as they might have scheduling constraints.
  • Follow-up: If you haven’t received a response within a reasonable time (as defined by your provider) and your inquiry persists, consider sending a polite follow-up message.


  • This is for non-urgent communication related to questions, concerns, or medication refills.
  • Privacy and confidentiality: Be mindful of the sensitive nature of medical information when messaging your doctor.
  • Respect limitations: Don’t expect immediate responses or diagnoses through secure messaging.

I hope this helps you effectively communicate with your doctor through the Mayo Clinic patient portal!

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